Refund Policy
Last updated: July 5, 2026
14-day refund window
ORBIT offers refunds on paid subscription plans (Foundations, Builder, and Elite) when requested within 14 days of the original order date. After 14 days, subscription fees are non-refundable except where a refund is required by law.
Conditions
- Full refund — available within the 14-day window if you have consumed only a minimal amount of course content (roughly the first module or fewer than a handful of lessons).
- Pro-rated refund — if you have consumed more than that but are still inside the 14-day window, ORBIT may, at its discretion, issue a pro-rated refund covering the unused portion of the current billing period.
- No refund — after the 14-day window, or for accounts closed for breach of our Terms of Service.
This policy applies to change-of-mind requests. Your statutory rights under applicable consumer law are not affected.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all ORBIT purchases. To request one:
- Visit paddle.net and look up your order using the email address you purchased with, or
- Email us at support@web3orbit.org and we will review your request and arrange the refund with Paddle if it meets the conditions above.
Cancellations
You can cancel your subscription at any time from your account or via paddle.net. Cancellation stops future renewals; you keep access until the end of the current billing period. Cancelling is separate from requesting a refund — cancelling on its own does not automatically refund the current period.
Contact
Refund questions: support@web3orbit.org.